711cuc Privacy Policy

This Privacy Policy ("Policy") describes how 711cuc ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the services available at 711cuc.cam (the "Platform").

711cuc operates as an online casino and sports betting platform primarily serving players based in Malaysia, including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions across the country. In delivering our services, we necessarily collect and process certain personal data relating to our users. This Policy sets out our obligations and your rights in respect of that data.

By accessing the Platform, registering an Account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.

We review and update this Policy periodically to reflect changes in our practices, platform features, or applicable law. The date of the most recent revision is displayed at the top of this page.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, telephone number, date of birth, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means 711cuc, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of 711cuc under a written data processing agreement.
• "KYC Data" means identity and address verification documents collected as part of the Know Your Customer compliance process, including government-issued identification, proof of address, and biometric data.
• "Cookies" means small text files placed on your device by the Platform to store session and preference data, as further described in Section 11.
• "Sensitive Personal Data" means categories of data warranting heightened protection, including financial account details, government identification numbers, and biometric information.

711cuc collects the following categories of Personal Data in the course of operating the Platform and providing services to our Malaysian players:

3.1 Account & Registration Data

When you create an account on the Platform, we collect information necessary to establish and manage your user profile:

3.2 KYC Verification Data

As part of our identity verification obligations, we collect documents that constitute Sensitive Personal Data:

3.3 Financial Transaction Data

To process deposits and withdrawals, we collect payment-related information. Supported payment methods include Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, 7-Eleven Cliqq, and USDT TRC20. The specific data collected varies by payment method but may include masked payment account references and transaction records. We do not store full payment card numbers or full bank account numbers on our servers.

3.4 Technical & Usage Data

3.5 Communication Data

When you contact our customer support team via live chat or email, we retain records of those communications including the content of messages and any attachments, for the purpose of resolving your enquiry and maintaining a service history.

711cuc collects Personal Data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to promotions and surveys.
• Automatically through the Platform: Technical and usage data is collected automatically as you navigate the Platform, including through cookies, web beacons, and server-side logging systems.
• From third-party service providers: In limited circumstances, we may receive data from third-party payment processors, identity verification service providers, and fraud prevention systems that assist us in operating the Platform securely and in compliance with applicable regulations.
• From publicly available sources: We may supplement our records with information from publicly available sources where this is necessary for compliance or fraud prevention purposes, such as sanctions lists or public insolvency records.

711cuc processes your Personal Data only for specified, explicit, and legitimate purposes. The following table summarises the primary purposes for which your data is used:

• Account Management: Creating and administering your player account, including login authentication, account settings, and communication preferences.
• Identity Verification (KYC): Verifying your identity and age (minimum 21 years) in accordance with our anti-money laundering (AML) and responsible gambling obligations.
• Payment Processing: Processing deposits and withdrawals via your selected payment method, and maintaining accurate financial records of all transactions.
• Service Delivery: Providing access to games, sports betting markets, promotions, and all other features available on the Platform.
• Customer Support: Resolving enquiries, complaints, and disputes submitted through our live chat and email support channels.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Regulatory Compliance: Complying with applicable AML regulations, responsible gambling requirements, and any lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: Where you have provided consent, sending you promotional offers, bonus notifications, and platform updates relevant to your preferences. You may withdraw marketing consent at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, usability, and content of the Platform.

711cuc processes Personal Data on one or more of the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform our contractual obligations to you under our Terms and Conditions, including account management, game access, and payment processing.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC and AML obligations, regulatory reporting, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests, including fraud detection, platform security, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent, in particular for marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

711cuc does not sell, rent, or trade your Personal Data. We may share your data only in the following circumstances:

• Authorised Service Providers: We engage third-party Data Processors who perform functions on our behalf, such as payment processing, identity verification, fraud detection, and IT infrastructure services. All such providers are bound by written data processing agreements requiring them to handle your data in accordance with this Policy and applicable law.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or at the request of a competent regulatory or law enforcement authority, we may disclose Personal Data to relevant bodies. We will only do so to the extent required and will, where legally permissible, notify you of such disclosure.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of substantially all of 711cuc's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data thereafter.
• With Your Consent: In any other circumstances not described above, we will only share your Personal Data with third parties where you have given us your explicit consent to do so.

711cuc retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulatory obligation. Our general retention practices are as follows:

• Active Account Data: Personal Data associated with an active Account is retained for the duration of the account relationship and for a period of up to five (5) years following account closure or last login, whichever is later.
• KYC & Financial Records: Identity verification documents and financial transaction records are retained for a minimum of five (5) years from the date of the relevant transaction or the closure of the account, as required under applicable AML regulations.
• Customer Support Records: Communications with our support team are retained for up to three (3) years from the date of the interaction.
• Marketing Data: Where consent to receive marketing communications has been withdrawn, we will cease sending marketing messages promptly. Basic opt-out records are retained to honour your preferences and prevent future accidental contact.
• Technical Logs: Server access and error logs are retained for up to ninety (90) days for security monitoring and diagnostic purposes, after which they are automatically purged.

Upon expiry of the relevant retention period, Personal Data is securely deleted or anonymised in a manner that renders it incapable of identifying any individual.

711cuc implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Role-based access controls limiting internal access to Personal Data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to systems processing Personal Data.
• Secure, redundant data storage with regular backups and disaster recovery provisions.
• Staff training on data protection obligations and information security practices.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are encouraged to contribute to the security of your Account by using a strong, unique password and enabling any additional authentication options we make available.

As a user of the 711cuc Platform, you have the following rights in respect of your Personal Data. To exercise any of these rights, please contact our support team through the channels provided in Section 14.

We will acknowledge receipt of a data rights request within 5 business days and aim to provide a substantive response within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reasons for it.

The 711cuc Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure browsing experience. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These are essential for the Platform to function. They include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: These remember your preferences and settings, such as your preferred language, currency display, and layout choices, to personalise your experience on subsequent visits.
• Analytics Cookies: These collect anonymised information about how users interact with the Platform, including which pages are most frequently visited and how long sessions last. This data helps us improve the Platform experience over time.
• Security Cookies: Used to support our fraud detection and account security systems by tracking unusual access patterns or suspicious session behaviour.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to access certain features of the Platform. Non-essential cookies can be disabled without loss of core functionality.

The 711cuc Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes age verification steps and our KYC process requires submission of a valid government-issued identification document confirming date of birth.

If we become aware that we have inadvertently collected Personal Data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All balances held by underage players will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and have reason to believe that a minor in your care has registered on the Platform, please contact our Customer Support team immediately so that we can investigate and take appropriate action.

711cuc reserves the right to update, revise, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable privacy law or regulation, new data processing activities introduced as the Platform evolves, corrections or clarifications of existing provisions, or changes in our corporate structure or service provider arrangements.

Where changes are material, we will notify registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. The revised Policy will always be accessible at the Platform's privacy policy URL with the updated effective date displayed at the top of the document.

Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. We recommend that you review this page periodically to remain informed of how we handle your Personal Data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 711cuc processes your Personal Data, please contact us using the following channels. All data-related requests will be handled by our dedicated compliance team.

Please note that when submitting a data rights request by email, you should include your registered username and the nature of your request. We may ask you to provide proof of identity before we process your request, to protect your account from unauthorised third-party access.

We aim to acknowledge all privacy-related enquiries within 5 business days and provide a substantive response within 30 calendar days, in accordance with standard data subject access request timelines.